Support

Frequently asked questions

Answers about compatibility, shipping, warranty, and fleet orders.

2-year warranty 60-day returns CE & TUV
General

Common questions

Will the reel work with my car?

Yes — Type 1, Type 2, GB/T and NACS variants available. Use the compatibility checker.

Is 16A enough or do I need 32A?

16A up to 11 kW (3-phase); 32A up to 22 kW. Match your wall box and vehicle capability.

Can I leave it outside?

IP55 rated for exterior mounting in rain and snow.

Do you ship to EU and US?

Yes — EU, UK, and North America with tracked shipping. See our shipping page.

Do you offer fleet pricing?

Yes — view fleet solutions or contact us for volume quotes.

What is the warranty?

Two years against manufacturing defects. Full details on our warranty page.

Fleet & installer programme

Volume pricing for multi-bay deployments.

Custom packaging, traceable batch numbers, and dedicated account support for installers, CPOs, and fleet operators across EU and US markets.

Fleet quotes
Rollkern reel installed in professional garage