Warranty

2-year manufacturer warranty.

Every Rollkern reel includes coverage against manufacturing defects — with batch traceability for fleet records.

Trusted by drivers & fleets

Coverage you can document.

Our warranty is designed for both homeowners and fleet operators who need clear, auditable support terms.

  • 2-year coverage from date of delivery
  • Batch ID on every unit for support lookup
  • 48-hour response target on warranty claims
  • Replacement or repair at our discretion
  • Dedicated B2B support for volume orders
  • Ships EU, UK & North America with tracking
Rollkern wall-mounted EV charging reel
2 yr
Warranty period
48h
Claim response
CE/TUV
Certified
Batch
Traceable

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Warranty details

What's covered

What defects are covered?

Manufacturing defects in materials and workmanship, including reel mechanism failure under normal residential or commercial use.

What's not covered?

Damage from misuse, unauthorised modification, improper installation, or wear items such as connector pins after normal lifespan.

How do I make a claim?

Email support@rollkern.com with your order number, batch ID (on the unit label), photos, and a brief description. We respond within 48 hours.

Do fleet orders get the same warranty?

Yes — all units carry the same 2-year warranty. Batch traceability simplifies multi-site fleet records.

Need help?

Our support team is here.

Questions about warranty coverage or a claim in progress? Email support@rollkern.com — we respond within one business day.

48h response
Rollkern reel installed in professional garage